Aurora Life Sciences, LLC
You understand that our doctors are authorizing tests that you have purchased solely for the purpose of processing these tests and that the results are provided to you as educational information only. You understand and agree that AURORA LIFE SCIENCES, LLC does not provide medical advice and that our services are not intended to diagnose, treat, or cure any disease or condition. Any advice or recommendations given by our doctors or staff is for educational purposes only and is not intended to diagnose, treat or cure any disease or condition. To maintain a non-doctor/patient relationship, you understand that medical history may not be obtained during your phone conversation with our doctors.
You understand that you do not hold a doctor/patient relationship with any doctor employed by Aurora Life Sciences, LLC. Any information produced by them (verbally or written) is not intended to treat, diagnose, or cure any disease or condition. Over the phone, results are only explained and not interpreted. By using Aurora Life Sciences, LLC, you agree that you are under the care of a licensed physician in which test results will be interpreted. You understand that our doctors cannot give treatment recommendation. You cannot hold Aurora Life Sciences, LLC or any of its employees responsible for any personal lifestyle changes made after any communication with any of our doctor’s or employees.
You understand that tests processed by some labs cannot be ordered in the states of NY, NJ, MA, MD or RI.
You understand and agree that any test recommendations or health information provided from AURORA LIFE SCIENCES, LLC, written or verbal (including educational videos), are for educational purposed only and it not intended to diagnose, treat, or cure any disease or condition.
You understand that consultations may be recorded. Recordings are used strictly for legal purposes and are protected by HIPAA laws. You may receive a copy of the recording upon request.
You agree to pay all shipping cost outside of the standard return shipping included with test kits. For example, if the specimen needs to reach the lab within 7 days and the return shipping label will not suffice, you must cover the shipping.
You understand that your test results carry a risk of false positives and false negatives and do not definitively define a diagnosis. You understand that you cannot be refunded for results that indicate false positives/negatives. This also applies to subjective false positives/negatives. Refunds can be given if there was sample instability and/or a confirmed issue with the lab’s calibration/machinery.
You understand that if you are a licensed healthcare practitioner ordering tests for your patients (your information in the billing area), you must submit a copy of your state license and must be able to order laboratory tests offered on Aurora Life Sciences, LLC in your state. By ordering, you understand that you are considered the “ordering doctor”.
You understand that if you purchase and consume nutritional supplements, you must be under the care of a qualified physician and/or in the presence of a responsible adult.
You understand that if you are required to consume certain foods before taking a test, you must be under the care of a qualified physician and/or in the presence of a responsible adult.
You agree that the information you submit to AURORA LIFE SCIENCES, LLC is truthful and accurate.
AURORA LIFE SCIENCES, LLC will use reasonable efforts to include accurate and up-to-date content in this Website. All product information contained in the Website including illustrations, specifications is believed to be reliable as of the date of uploading of content to the Website, but is subject to change without notice.
AURORA LIFE SCIENCES, LLC makes no warranty or representation as to its accuracy. Content in the Website may contain technical inaccuracies, typographical errors and may be changed or updated without notice.
AURORA LIFE SCIENCES, LLC may also make improvements and/or changes to the products and/or to the programs described in the content at any time without notice.
You will keep your password information and security questions confidential.
You will use the AURORA LIFE SCIENCES, LLC site for its intended use.
You understand that AURORA LIFE SCIENCES, LLC accounts are only for adults of 18 years or older and confirm that you are 18 years or older before attempting to create an account.
You understand that test results can sometimes be inaccurate through no fault of AURORA LIFE SCIENCES, LLC.
You will not copy information found on the AURORA LIFE SCIENCES, LLC website nor use it illegally.
You will abide by our “order” and “refund” policies. You may cancel your order any time prior to the issuance by AURORA LIFE SCIENCES, LLC of the blood draw work order. If for any reason AURORA LIFE SCIENCES, LLC is unable to process your specimen after the draw, you will receive a full (100%) refund for the test(s) not performed.
You understand that you are solely responsible for any fees associated with blood draws or other specimen collection.
AURORA LIFE SCIENCES, LLC shall not be liable for any cost or damage arising either directly or indirectly from any transactions conducted or information conveyed on the Web site. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all services and information provided. For example, if you order test ‘A’ from the website and the requisition form is changed to test ‘A’ and ‘B’ after the form is sent to you, you will be charged for both tests.
Occasionally, orders may remain in pending mode which means that the ordering of the test has been unsuccessful and no charge to your credit card or PayPal account has taken place. AURORA LIFE SCIENCES, LLC reserves the right to communicate, via email, with the customer to ascertain the reason for the unsuccessful order and how we can assist with, or resolve the problem in, the ordering process.
You agree to not hold AURORA LIFE SCIENCES, LLC LABS responsible for any hacking attempts on your private information stored by AURORA LIFE SCIENCES, LLC LABS.
You agree to indemnify, defend and hold harmless AURORA LIFE SCIENCES, LLC, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement by you.
You understand that a conversion tracking code is used for analytic purposes. This information is for internal use only and is never given out or sold.
You understand that Auroralifescience.com is a copyright-protected site, owned by Aurora Life Sciences, LLC. Any use of materials on their website, including reproduction, modification, distribution or republication, without the prior written consent of Aurora Life Sciences, LLC is strictly prohibited.
You understand that your non-health information will be used in our CRM (Customer Relations Manager) software.
All orders (kits or requisition forms) will be shipped, and/or emailed out, within 72 hours (excluding weekends). Average shipping time is 5 days.
International customers: You are responsible for return shipping setup and costs. In some cases, you may incur shipping costs to you.
Kits from canceled/refunded orders can be recycled/discarded. For your privacy, we suggest that you shred any/all requisition forms.
Services that are performed that are paid with a credit card, debit card, PayPal or with financing, are not eligible for post-lab report payment challenges unless overturned by Aurora Life Sciences, LLC administrative staff (in writing). I agree with the terms and conditions checking out on Auroralifescience.com, you agree for your PHI to be used in any chargeback disputes and/or collections.